Easi Telecom Status - Incident history https://easi.instatus.com Easi Telecom Mon, 16 Sep 2024 14:43:42 +0000 Outage in umdloti area Type: Incident Duration: 43 minutes Affected Components: Current Issues Sep 16, 14:43:42 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 16, 15:26:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>14:43:42</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>15:26:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Sep 2024 14:43:42 +0000 https://easi.instatus.com/incident/cm15486h70013ymgzz33r06x0 https://easi.instatus.com/incident/cm15486h70013ymgzz33r06x0 Openserve Outage - KZN Type: Incident Duration: 2 hours and 7 minutes Affected Components: Current Issues Apr 17, 15:21:32 GMT+0 - Resolved - Services are beginning to restore. If you are still offline, Please email support@easitelecom.co.za Apr 17, 13:14:29 GMT+0 - Identified - Openserve is down in the province. We will share any updates as we receive them. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>15:21:32</var> GMT+0</small><br><strong>Resolved</strong> - Services are beginning to restore. If you are still offline, Please email support@easitelecom.co.za.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>13:14:29</var> GMT+0</small><br><strong>Identified</strong> - Openserve is down in the province. We will share any updates as we receive them..</p> ]]> Wed, 17 Apr 2024 13:14:29 +0000 https://easi.instatus.com/incident/clv3u3zxu4551bdnhmt32fcuw https://easi.instatus.com/incident/clv3u3zxu4551bdnhmt32fcuw Openserve Layer2 Outage - National Type: Incident Duration: 6 hours and 2 minutes Affected Components: Current Issues Mar 13, 10:08:43 GMT+0 - Identified - Our customers making use of Openserve fibre network are experiencing intermittent to no connectivity . Openserve is aware and attending to the problem. Unfortunately no ETR has been communicated yet Mar 13, 11:33:13 GMT+0 - Monitoring - We are seeing some customers gradually restoring . We will advise when the fault is resolved. Mar 13, 16:11:12 GMT+0 - Resolved - We have received feedback from Openserve The problem has been resolved on their side and services will restore gradually. Thank you for your patience. Type: Incident

Duration: 6 hours and 2 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>10:08:43</var> GMT+0</small><br><strong>Identified</strong> - Our customers making use of Openserve fibre network are experiencing intermittent to no connectivity . Openserve is aware and attending to the problem. Unfortunately no ETR has been communicated yet.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>11:33:13</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing some customers gradually restoring . We will advise when the fault is resolved..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>16:11:12</var> GMT+0</small><br><strong>Resolved</strong> - We have received feedback from Openserve The problem has been resolved on their side and services will restore gradually. Thank you for your patience..</p> ]]> Wed, 13 Mar 2024 10:08:43 +0000 https://easi.instatus.com/incident/cltpn2a8v431008b2n3p78xwbmk https://easi.instatus.com/incident/cltpn2a8v431008b2n3p78xwbmk Ballito- Partial Degradation Of Service Type: Incident Duration: 2 hours and 51 minutes Affected Components: Current Issues Jan 23, 07:08:00 GMT+0 - Identified - Tickets are open with relevant upstream providers. Jan 23, 09:58:33 GMT+0 - Resolved - Repairs have been made. We will continue to monitor stability. Type: Incident

Duration: 2 hours and 51 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>07:08:00</var> GMT+0</small><br><strong>Identified</strong> - Tickets are open with relevant upstream providers..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>09:58:33</var> GMT+0</small><br><strong>Resolved</strong> - Repairs have been made. We will continue to monitor stability..</p> ]]> Tue, 23 Jan 2024 07:08:00 +0000 https://easi.instatus.com/incident/clrq4f7eh60823bsodkxs2lue5 https://easi.instatus.com/incident/clrq4f7eh60823bsodkxs2lue5 Intermittent Voice Service (National) Type: Incident Duration: 9 hours and 52 minutes Affected Components: Current Issues Jan 10, 06:54:15 GMT+0 - Identified - An upstream service provider is having issues which unfortunately is affecting all Voice services. They are working on restoration. Jan 10, 16:46:25 GMT+0 - Resolved - We received confirmation that the incident has been resolved. Root cause appears to be 2 national long distance route fibre cables damaged simultaneously. Type: Incident

Duration: 9 hours and 52 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>06:54:15</var> GMT+0</small><br><strong>Identified</strong> - An upstream service provider is having issues which unfortunately is affecting all Voice services. They are working on restoration. .</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>16:46:25</var> GMT+0</small><br><strong>Resolved</strong> - We received confirmation that the incident has been resolved. Root cause appears to be 2 national long distance route fibre cables damaged simultaneously. .</p> ]]> Wed, 10 Jan 2024 06:54:15 +0000 https://easi.instatus.com/incident/clr7fdiuc92884bmorpawl93sg https://easi.instatus.com/incident/clr7fdiuc92884bmorpawl93sg Outage affecting Cornubia, LaMercy and Phoneix area Type: Incident Duration: 12 hours and 10 minutes Affected Components: Current Issues Dec 14, 20:29:51 GMT+0 - Identified - We are currently investigating this incident, Initial investigations indicate a blown inverter backup system. Teams will be onsite with replacement equipment. Dec 15, 06:15:58 GMT+0 - Monitoring - We have installed new components and are currently monitoring the POP. Dec 15, 08:39:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 10 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>20:29:51</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating this incident, Initial investigations indicate a blown inverter backup system. Teams will be onsite with replacement equipment..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>06:15:58</var> GMT+0</small><br><strong>Monitoring</strong> - We have installed new components and are currently monitoring the POP..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>08:39:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 14 Dec 2023 20:29:51 +0000 https://easi.instatus.com/incident/clq5nme0211189bun1tenyvwo9 https://easi.instatus.com/incident/clq5nme0211189bun1tenyvwo9 Openserve Layer2 Outage KZN Type: Incident Duration: 1 hour and 54 minutes Affected Components: Current Issues Nov 13, 18:34:09 GMT+0 - Identified - We have identified a large outage affecting our customers whom use Openserve Fibre to connect to us. This is affecting multiple regions of the country. Openserve is aware and working on restoration. Nov 13, 20:28:24 GMT+0 - Resolved - This incident has been resolved by Openserve. Type: Incident

Duration: 1 hour and 54 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>18:34:09</var> GMT+0</small><br><strong>Identified</strong> - We have identified a large outage affecting our customers whom use Openserve Fibre to connect to us. This is affecting multiple regions of the country. Openserve is aware and working on restoration. .</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>20:28:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved by Openserve. .</p> ]]> Mon, 13 Nov 2023 18:34:09 +0000 https://easi.instatus.com/incident/clox8u6n478063beoia7x8eaus https://easi.instatus.com/incident/clox8u6n478063beoia7x8eaus Fibre Outage - Hawaan Estate and surrounds Type: Incident Duration: 3 hours and 13 minutes Affected Components: Current Issues Oct 3, 17:40:34 GMT+0 - Identified - Metro Fibre have been made aware of the issue. We will publish updates as we receive them. Oct 3, 18:55:25 GMT+0 - Monitoring - Services look like they have been stable since 20:30. We will continue to monitor. Oct 3, 20:53:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 13 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:40:34</var> GMT+0</small><br><strong>Identified</strong> - Metro Fibre have been made aware of the issue. We will publish updates as we receive them. .</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>18:55:25</var> GMT+0</small><br><strong>Monitoring</strong> - Services look like they have been stable since 20:30. We will continue to monitor. .</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:53:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Oct 2023 17:40:34 +0000 https://easi.instatus.com/incident/clnalvchd17152bin3nz4lxhiy https://easi.instatus.com/incident/clnalvchd17152bin3nz4lxhiy Link Afirca Outage KZN Type: Incident Duration: 3 hours and 7 minutes Affected Components: Current Issues Jul 28, 13:23:30 GMT+0 - Resolved - Jul 28, 10:16:35 GMT+0 - Identified - Please note that clients on the Link Africa network are offline. Link Africa are aware of the issue affecting all there customers and are working on restoration. We currently have no ETA on the fix Jul 28, 10:58:27 GMT+0 - Monitoring - We see clients have connected back to us and things look stable. We are awaiting the RFO from Link Africa and will share this on request. Type: Incident

Duration: 3 hours and 7 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>13:23:30</var> GMT+0</small><br><strong>Resolved</strong> - .</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>10:16:35</var> GMT+0</small><br><strong>Identified</strong> - Please note that clients on the Link Africa network are offline. Link Africa are aware of the issue affecting all there customers and are working on restoration. We currently have no ETA on the fix.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>10:58:27</var> GMT+0</small><br><strong>Monitoring</strong> - We see clients have connected back to us and things look stable. We are awaiting the RFO from Link Africa and will share this on request. .</p> ]]> Fri, 28 Jul 2023 10:16:35 +0000 https://easi.instatus.com/incident/clkmfia75137991bhonsiu5bv9o https://easi.instatus.com/incident/clkmfia75137991bhonsiu5bv9o Vuma outage - Upper Highway KZN Type: Incident Duration: 15 hours and 19 minutes Affected Components: Current Issues Mar 5, 15:50:49 GMT+0 - Identified - Fibre break between kloof and Durban. Vuma is aware and are working on restoration. Mar 6, 07:10:09 GMT+0 - Resolved - This incident has been resolved. All services have been restored. Type: Incident

Duration: 15 hours and 19 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:50:49</var> GMT+0</small><br><strong>Identified</strong> - Fibre break between kloof and Durban. Vuma is aware and are working on restoration. .</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:10:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All services have been restored..</p> ]]> Sun, 5 Mar 2023 15:50:49 +0000 https://easi.instatus.com/incident/clevklljy343587hpok0xhg50jm https://easi.instatus.com/incident/clevklljy343587hpok0xhg50jm Outage in Hawaan Forest Estate Type: Incident Duration: 1 hour and 52 minutes Affected Components: Current Issues Aug 16, 14:55:56 GMT+0 - Investigating - We are currently investigating this incident. Aug 16, 16:48:16 GMT+0 - Resolved - There was a temporary outage in the Umhlanga area. All services are back to normal operation. Type: Incident

Duration: 1 hour and 52 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>14:55:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 16</var>, <var data-var='time'>16:48:16</var> GMT+0</small><br><strong>Resolved</strong> - There was a temporary outage in the Umhlanga area. All services are back to normal operation..</p> ]]> Tue, 16 Aug 2022 14:55:56 +0000 https://easi.instatus.com/incident/cl6wb4sc464201jeok1j1hrk1b https://easi.instatus.com/incident/cl6wb4sc464201jeok1j1hrk1b Inanda Outage Type: Incident Duration: 56 minutes Affected Components: Current Issues Jul 14, 10:00:17 GMT+0 - Investigating - The core router in Inanda has gone offline. A team is on the way to investigate. Jul 14, 10:55:57 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>10:00:17</var> GMT+0</small><br><strong>Investigating</strong> - The core router in Inanda has gone offline. A team is on the way to investigate..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>10:55:57</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 14 Jul 2022 10:00:17 +0000 https://easi.instatus.com/incident/cl5kv1go229472nmn4r6w1d4lb https://easi.instatus.com/incident/cl5kv1go229472nmn4r6w1d4lb Ballito - Outage Type: Incident Duration: 6 hours and 9 minutes Affected Components: Current Issues Apr 29, 08:42:41 GMT+0 - Identified - Owning to an ongoing 13 hour loss of power in the area, Multiple towers will now start going offline due to battery depletion. We apologize for the inconvenience. Services will restore once power returns. Apr 29, 10:31:09 GMT+0 - Monitoring - Power is restoring. Apr 29, 14:51:51 GMT+0 - Resolved - Power has remained stable since restored. Type: Incident

Duration: 6 hours and 9 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>08:42:41</var> GMT+0</small><br><strong>Identified</strong> - Owning to an ongoing 13 hour loss of power in the area, Multiple towers will now start going offline due to battery depletion. We apologize for the inconvenience. Services will restore once power returns. .</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>10:31:09</var> GMT+0</small><br><strong>Monitoring</strong> - Power is restoring. .</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>14:51:51</var> GMT+0</small><br><strong>Resolved</strong> - Power has remained stable since restored. .</p> ]]> Fri, 29 Apr 2022 08:42:41 +0000 https://easi.instatus.com/incident/cl2k6sxwv942691rvn52hxhwz35 https://easi.instatus.com/incident/cl2k6sxwv942691rvn52hxhwz35 Durban CBD and Surrounds Type: Incident Duration: 6 hours and 9 minutes Affected Components: Current Issues Apr 10, 15:20:50 GMT+0 - Resolved - Services have been stable. Apr 10, 09:11:31 GMT+0 - Investigating - We are investigating the outage. Apr 10, 10:30:35 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 6 hours and 9 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>15:20:50</var> GMT+0</small><br><strong>Resolved</strong> - Services have been stable. .</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:11:31</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the outage..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>10:30:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Sun, 10 Apr 2022 09:11:31 +0000 https://easi.instatus.com/incident/cl1t2gv46612484rjnczwfd6cwf https://easi.instatus.com/incident/cl1t2gv46612484rjnczwfd6cwf Durban CBD area Network - Outage Type: Incident Duration: 57 minutes Affected Components: Current Issues Mar 31, 06:00:50 GMT+0 - Investigating - Services are currently down. We have teams enroute to investigate root cause and restore. Mar 31, 06:57:55 GMT+0 - Resolved - The outage has been resolved. Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>06:00:50</var> GMT+0</small><br><strong>Investigating</strong> - Services are currently down. We have teams enroute to investigate root cause and restore. .</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>06:57:55</var> GMT+0</small><br><strong>Resolved</strong> - The outage has been resolved. .</p> ]]> Thu, 31 Mar 2022 06:00:50 +0000 https://easi.instatus.com/incident/cl1el94d3111310fyomwlq9ldnh https://easi.instatus.com/incident/cl1el94d3111310fyomwlq9ldnh Degraded Service Type: Incident Duration: 33 minutes Affected Components: Current Issues Feb 9, 12:57:51 GMT+0 - Investigating - Slow speeds and packet loss observed. We are currently investigating this incident. Feb 9, 13:30:47 GMT+0 - Resolved - The Issue has been resolved. Total downtime 48 minutes due to NLD outage upstream. Feb 9, 13:09:15 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:57:51</var> GMT+0</small><br><strong>Investigating</strong> - Slow speeds and packet loss observed. We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:30:47</var> GMT+0</small><br><strong>Resolved</strong> - The Issue has been resolved. Total downtime 48 minutes due to NLD outage upstream..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:09:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Wed, 9 Feb 2022 12:57:51 +0000 https://easi.instatus.com/incident/ckzfk4rl4170719dhmyqfeoaqkp https://easi.instatus.com/incident/ckzfk4rl4170719dhmyqfeoaqkp Zimbali Area - Outage Type: Incident Duration: 12 minutes Affected Components: Current Issues Jan 4, 10:06:25 GMT+0 - Investigating - We are currently investigating this incident. Jan 4, 10:18:10 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:06:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:18:10</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 4 Jan 2022 10:06:25 +0000 https://easi.instatus.com/incident/ckxzy5mva220908qzom1lqir5id https://easi.instatus.com/incident/ckxzy5mva220908qzom1lqir5id South Durban Area - Outage Type: Incident Duration: 1 day, 2 hours and 19 minutes Affected Components: Current Issues Dec 24, 15:13:39 GMT+0 - Identified - Techs dispatched to POP. Dec 24, 15:33:15 GMT+0 - Resolved - Issue has been resolved. Dec 25, 17:32:10 GMT+0 - Resolved - Dec 25, 15:50:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 day, 2 hours and 19 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>15:13:39</var> GMT+0</small><br><strong>Identified</strong> - Techs dispatched to POP..</p> <p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>15:33:15</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved. .</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>17:32:10</var> GMT+0</small><br><strong>Resolved</strong> - .</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>15:50:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 24 Dec 2021 15:13:39 +0000 https://easi.instatus.com/incident/ckxkjadpz234270oirwmqs1jx https://easi.instatus.com/incident/ckxkjadpz234270oirwmqs1jx Vumatel Outage Durban Area Type: Incident Duration: 29 minutes Affected Components: Current Issues Dec 17, 10:32:39 GMT+0 - Resolved - We just resolved the issue! Dec 17, 10:03:49 GMT+0 - Identified - Vumatel clients will be offline. Vumatel are working on restoration. Type: Incident

Duration: 29 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>10:32:39</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>10:03:49</var> GMT+0</small><br><strong>Identified</strong> - Vumatel clients will be offline. Vumatel are working on restoration. .</p> ]]> Fri, 17 Dec 2021 10:03:49 +0000 https://easi.instatus.com/incident/ckxa850fg173388iooauh58lo7 https://easi.instatus.com/incident/ckxa850fg173388iooauh58lo7 Degraded Service Balito Area Type: Incident Duration: 2 hours and 1 minute Affected Components: Current Issues Dec 13, 09:49:39 GMT+0 - Identified - Engineers are aware and working on restoration. Dec 13, 11:50:42 GMT+0 - Resolved - The issue has been resolved. Type: Incident

Duration: 2 hours and 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>09:49:39</var> GMT+0</small><br><strong>Identified</strong> - Engineers are aware and working on restoration..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>11:50:42</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved..</p> ]]> Mon, 13 Dec 2021 09:49:39 +0000 https://easi.instatus.com/incident/ckx4hvbs71587383lo7unhy1xk https://easi.instatus.com/incident/ckx4hvbs71587383lo7unhy1xk Ballito Degraded Service Type: Incident Duration: 19 hours and 43 minutes Affected Components: Current Issues Nov 22, 09:47:51 GMT+0 - Identified - FIbre break on M4. Backup routes are in use. Nov 23, 05:31:17 GMT+0 - Resolved - Services have been stable and we have received confirmation that repairs were successful. Nov 22, 11:05:15 GMT+0 - Monitoring - Fibre is restored. We are waiting for final feedback from fibre network operator before closing the incident. Type: Incident

Duration: 19 hours and 43 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>09:47:51</var> GMT+0</small><br><strong>Identified</strong> - FIbre break on M4. Backup routes are in use..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>05:31:17</var> GMT+0</small><br><strong>Resolved</strong> - Services have been stable and we have received confirmation that repairs were successful. .</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>11:05:15</var> GMT+0</small><br><strong>Monitoring</strong> - Fibre is restored. We are waiting for final feedback from fibre network operator before closing the incident..</p> ]]> Mon, 22 Nov 2021 09:47:51 +0000 https://easi.instatus.com/incident/ckwahk6rk2108488ommt7vwt7d https://easi.instatus.com/incident/ckwahk6rk2108488ommt7vwt7d Metro Fibre Networks failure Umhlanga Type: Incident Duration: 13 minutes Affected Components: Current Issues Sep 29, 15:29:30 GMT+0 - Identified - MFN is down in the area - Umhlanaga Hawaan Sep 29, 15:42:29 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 13 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>15:29:30</var> GMT+0</small><br><strong>Identified</strong> - MFN is down in the area - Umhlanaga Hawaan .</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>15:42:29</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 29 Sep 2021 15:29:30 +0000 https://easi.instatus.com/incident/cku5o2hc2808870dio9u9ks0wur https://easi.instatus.com/incident/cku5o2hc2808870dio9u9ks0wur Service outage in Ballito area Type: Incident Duration: 1 hour and 20 minutes Affected Components: Current Issues Aug 4, 04:54:58 GMT+0 - Identified - We are investigating the root cause of the outage. Aug 4, 06:15:09 GMT+0 - Resolved - Services have been restored. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>04:54:58</var> GMT+0</small><br><strong>Identified</strong> - We are investigating the root cause of the outage. .</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>06:15:09</var> GMT+0</small><br><strong>Resolved</strong> - Services have been restored. .</p> ]]> Wed, 4 Aug 2021 04:54:58 +0000 https://easi.instatus.com/incident/ckrx0q6p3996837kor81xstq1p https://easi.instatus.com/incident/ckrx0q6p3996837kor81xstq1p Outage in Balito/Umhlali area Type: Incident Duration: 11 days, 23 hours and 16 minutes Affected Components: Current Issues May 9, 08:41:47 GMT+0 - Monitoring - Damage is extensive and total due to direct lightning strike. We have partially restored service until tomorrow when we can replace damaged equipment. May 8, 18:52:07 GMT+0 - Identified - Power loss and ups failure suspected. We are working on the problem. May 10, 11:39:23 GMT+0 - Resolved - All equipment has been replaced and has been stable for the last hour. Please contact support 0872326000 if you are still offline. Thank you for your patience Type: Incident

Duration: 11 days, 23 hours and 16 minutes

Affected Components:

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>08:41:47</var> GMT+0</small><br><strong>Monitoring</strong> - Damage is extensive and total due to direct lightning strike. We have partially restored service until tomorrow when we can replace damaged equipment. .</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:52:07</var> GMT+0</small><br><strong>Identified</strong> - Power loss and ups failure suspected. We are working on the problem. .</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>11:39:23</var> GMT+0</small><br><strong>Resolved</strong> - All equipment has been replaced and has been stable for the last hour. Please contact support 0872326000 if you are still offline. Thank you for your patience.</p> ]]> Sat, 8 May 2021 18:52:07 +0000 https://easi.instatus.com/incident/ckog3vdnb16625d2ol9d4ermcr https://easi.instatus.com/incident/ckog3vdnb16625d2ol9d4ermcr Maintenance Begins now for the next two hours Type: Incident Duration: 8 days, 2 hours and 35 minutes Affected Components: Current Issues May 8, 11:19:59 GMT+0 - Resolved - Maintenance is complete. Thank you May 8, 08:05:25 GMT+0 - Identified - We are conducting maintenance on a core fibre POP. Services may be affected during this time. We will notify you when complete. Type: Incident

Duration: 8 days, 2 hours and 35 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:19:59</var> GMT+0</small><br><strong>Resolved</strong> - Maintenance is complete. Thank you .</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>08:05:25</var> GMT+0</small><br><strong>Identified</strong> - We are conducting maintenance on a core fibre POP. Services may be affected during this time. We will notify you when complete. .</p> ]]> Sat, 8 May 2021 08:05:25 +0000 https://easi.instatus.com/incident/ckofgs3ky46615d2olo4otwitp https://easi.instatus.com/incident/ckofgs3ky46615d2olo4otwitp